Administrative investigations

If you have more than a few employees chances are you will receive complaints from time-to-time. Customers, and employees are not always happy with each other. Your organization needs to establish procedures for handling complaints. 

Establishing an investigative procedure and carrying out investigations when complaints are received provides several benefits: 

• Prevention - responding to complaints supports development of a workplace culture that rewards positive behaviors. 
• Orderly business operations - investigations can assist you in maintaining orderly business operations. 
• Reduce liabilities to the organization - a proactive response to complaints may reduce potential for liability claims. 
• Clears employees - following proper procedures for conducting administrative investigations will provide employees wrongly accused with closure. 

Create a process or procedure for conducting administrative investigations. Your customers and ultimately your employees will appreciate your efforts.